Both the Health Resources & Services Administration (HRSA) and the Accreditation Association of Ambulatory Health Care (AAAHC) reviewers are recognizing the value of SyncTimes. In the past several months two federally qualified health centers (FQHCs) received the “Promising Practices” award from their HRSA visit.
“A promising practice refers to an activity, procedure, approach, or policy that may lead to improved outcomes or increased efficiency for health centers.”
Mariposa (AZ) and Salud (PR) were both recipients of the Promising Practice Award. Upon receiving the award, the Mariposa team wrote the following, “Since implementing SyncTimes, our patient satisfaction improved to 97%. Patient alone time decreased within a 2-month span.”
When reviewers from AAAHC visited the Chief Andrew Isaac Health Center in Fairbanks, AK, they said, “I’m just in awe. I keep asking questions about this SyncTimes. This is just so fascinating how you are able to track people. It can handle panics; there are panic buttons if there’s an emergency. Your patient experiences are recorded within that [tablet] too. I’m looking forward to having this in all of your locations so you can get a great overview of how patients feel about all of your different locations. It’s a great tool; it offers so much information.”
SyncTimes continues to innovate in ways that are increasing the quality of the visit, decreasing cycle times, increasing patient satisfaction, and delivering quantifiable returns for health centers.