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Sun Life Health Expands Relationship with SyncTimes

Springville, UT, December 29, 2023 -–SyncTimes is pleased to announce that Sun Life Health has expanded its use of the SyncTimes platform.

Sun Life started in 1976 with one full-time and one part-time physician providing 12,000 patient visits per year.They currently serve over 48,000 patients, 30% of whom are children. Being aLean Six Sigma organization, data is critical in determining how to operate an efficient practice. Sun Life started using SyncTimes in January 2023 with the initial goal of decreasing the idle wait time for their patients, thereby improving the patient experience. SyncTimes was implemented in six clinics, and in 2023, Sun Life Health roomed approximately 54,000 patients using the platform.

Sun Life Health is now expanding its use of SyncTimes once again, increasing the usage of the service in over200 rooms. The expansion will allow Sun Life Health to continue to drive additional operational efficiencies throughout the organization.

Trey Davis, Director of Information Systems at Sun Life Health, said "We’ve had a great relationship with SyncTimes and it has been very innovative. The data and analytics capabilities of SyncTimes are very important as we look for ways to enhance the overall patient experience and increase staff efficiencies. With SyncTimes, we can truly measure patient wait times and experiences. We’ve increased our productivity, and our care teams are able to see more patients.We've seen immediate benefits since the implementation of SyncTimes.”

“Following SunLife Health’s journey has been a pleasure. We appreciate their partnership as they continue to look for innovative ways to better serve the community, their patients and employees. The improvements that they’ve seen in the patient experience have been exciting to watch and we are looking forward to helping them to continue to improve at these additional locations!" said Alan Bucknum, CEO and Co-Founder of SyncTimes.

About SunLife

For more than 40 years,Sun Life Health has been an integral part of providing health, wellness, education, and resources to the community, as well as playing an active role in improving the overall economic development of Pinal County. In 1976, Sun Life Health started with one small office in Pinal County, staffed with one full-time and one part-time physician providing 12,000 patient visits per year. Today, as anon-profit Federally Qualified Community Health Center, Sun Life serves over 48,000patients, 30 percent of whom are children. Sun Life Health is one of Pinal County's largest provider of primary health care providers with 14 locations providing health care to Casa Grande, Coolidge, Chandler, Eloy, Florence, Maricopa, Mesa, Oracle, and San Manuel.


SyncTimes’ solutions help healthcare organizations improve communication, enhance exam room utilization, and increase the patient, provider, and staff experience.They specialize in community clinics, critical access hospitals, and ambulatory surgical centers and integrate with your EHR. KLAS Research identifiedSyncTimes as a Top 20 Emerging Solution in the healthcare space: “SyncTimes provides a workflow and communications solution for clinics that improves patient intake and processing efficiency, which drives higher levels of patient satisfaction. RTLS technology is used to assess the time patients are waiting for service and can also be used to help optimize the use of exam rooms and medical equipment in the facility. Communication functions identify patient service tasks pending for completion and allow providers to contact support staff as needed.”