When Adelante Healthcare partnered with SyncTimes they were preparing to implement the Quadruple AIM model. Quadruple Aim focuses on improving the patient care experience, improving the health of a population, reducing per capita health care costs and improving the patient experience. The leadership team charged SyncTimes to support the process of optimizing the use of the integrated teams during patient visits using SyncTimes’ communication technology and reporting capabilities.
Initial measures indicated that ~10% of patients visited at least one member of the integrated team. After the SyncTimes launch in May, the number of patients who saw at least one integrated team member increased to 40%+ and has held steady at that rate.
Adelante was able to achieve these results by
Because of Adelante’s proactive approach to enhance the patient experience, patients:
The return on investment for Adelante includes:
An estimated $122k in increased revenue.
"SyncTimes is a great tool to help manage patient flow and improve teamwork." - Diana Ibarra, Director of Quality
"Our staff and providers immediately reported positive feedback on the enhanced communication and are seeing benefits of better data and more efficient workflow. We can clearly see areas of opportunities within our patient cycle times to deploy value added revenue producing services without further extending our patient's or provider's valuable time." - Bill Rosenfeld, LPC Chief Operations Officer