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Here's a list of frequently asked questions, if your question isn't listed here, please reach out to us!
SyncTimes RTLS is a completely automated system powered by infrared. More Information about RTLS can be found here.
We keep this simple for your IT team – we supply the displays, the network hardware, and even bring our own patch cables. We work with your IT department to facilitate a direct connection to an ISP, then remotely manage the network hardware and other devices. We work with your IT department’s preferred cabling contractor to run CAT6 to each of the tablets. As new technology becomes available, we’ll upgrade devices at no charge. More info can be found here.
The short answer is yes - in many ways. SyncTimes pulls check-in and check-out data from your EHR and merges that information with the room utilization data that SyncTimes automatically generates at every exam room. Patients initials or first name and last name initial can be displayed on room tablets and SyncTimes displays. Your EHR is probably really good at coding, scheduling and maintaining health histories. SyncTimes excels at patient flow, communication and operational data collection. SyncTimes works with your EHR to improve the staff, provider and patient experience. Click here to find out more.
We believe in the power of data, especially when shared transparently. All analytics can be accessed through the SyncTimes application. More info can be found here.
We charge an implementation fee and an annual subscription for support and software. The subscription includes full technical support, a dedicated client success manager, a full lifetime warranty for all devices, and access to our continually-improving software.
If you don’t succeed, we fail. Your SyncTimes coach will work with IT & clinical staff to identify ideal locations for the SyncTimes devices, which we will install during non-working hours. Day one usually consists of 30-minute training for each shift, and we stick around to answer questions and help the team get up and running. The system, just like anything new, takes some getting used to but becomes a habit in just a few weeks. We coach managers and staff on improving workflows and utilizing the reporting, which typically consists of a 20-minute call on a weekly basis for as long as is needed. We will then provide executive summaries on a regular basis to track and improve the process.