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Frequently Asked Questions

Here's a list of frequently asked questions, if your question isn't listed here, please reach out to us!

How does the SyncTimes real-time locating system work?

SyncTimes RTLS is a completely automated system powered by infrared. More Information about RTLS can be found here.

What are the IT requirements?

We keep this simple for your IT team – we supply the displays, the network hardware, and even bring our own patch cables. We work with your IT department to facilitate a direct connection to an ISP, then remotely manage the network hardware and other devices. We work with your IT department’s preferred cabling contractor to run CAT6 to each of the tablets. As new technology becomes available, we’ll upgrade devices at no charge. More info can be found here.

How does this integrate with our EHR?

Your EHR is designed to do a lot of things, but patient flow is not one of them. Our care teams use SyncTimes for communication around patient flow, and their EHR for the detail. They find that a simple tap-and-go system saves time and energy, allowing them to focus on the patient. More info can be found here.

How will we be able to access our analytics?

We believe in the power of data, especially when shared transparently. All analytics can be accessed through the SyncTimes application. More info can be found here.

How does pricing work?

We charge an implementation fee and an annual subscription for support and software. The subscription includes full technical support, a dedicated client success manager, a full lifetime warranty for all devices, and access to our continually-improving software.

What does life after purchase look like?

If you don’t succeed, we fail. Your SyncTimes coach will work with IT & clinical staff to identify ideal locations for the SyncTimes devices, which we will install during non-working hours. Day one usually consists of 30-minute training for each shift, and we stick around to answer questions and help the team get up and running. The system, just like anything new, takes some getting used to but becomes a habit in just a few weeks. We coach managers and staff on improving workflows and utilizing the reporting, which typically consists of a 20-minute call on a weekly basis for as long as is needed. We will then provide executive summaries on a regular basis to track and improve the process.