Welcome to the syncTimes training and support center

We are dedicated to your success and to the satisfaction of your patients. Take advantage of these articles for new staff trainings, best practices meetings, or even troubleshooting.


Updating/Adding Users

This article explains how to add or update users that will interact with SyncTimes devices or the Cesium admin page.

Updating/Adding Badge Tokens

Badge tokens are the unique numbers that accompany an RFID badge. This article will explain how to add/update these numbers and assign them to users. After a user is assigned a token, SyncTimes will allow them to badge in and out of exam rooms.

exam room device 101

Learn the basics of the Exam Room Device and how to add patients to a room.

FlowStation 101

Learn the basics of the FlowStation and how to assign devices to a provider.

SyncTimes Data Dashboards

Learn how to use the SyncTimes data dashboards to analyze patient cycle times, exam room utilization, and overall care team productivity.

Printing SyncTimes Reports

If you would like to print your SyncTimes reports for meetings, this article will explain how that is done.

Patient and Care Team Experience Report

Arguably the most important dashboard, use this report to analyze the exam room experience for patients and providers.

Exam Room Utilization Report

This report can is used to measure how heavily exam rooms are being used. In turn, scheduling and staffing can be adjusted to optimize productivity and patient access.

System Utilization Report

How to measure SyncTimes usage and effectiveness in your Health Center. Displays the average number of times a member of the care team badges in during a patients visit and the average number of actions used per patient.

Icons Report

This report is designed to inform you of how SyncTimes is being utilized by tracking the number of times action icons are being selected.

Updating User Images 

How to change the picture that displays on SyncTimes devices when a user badges into an exam room.

Adding & Managing Icons

Add, move, or edit sounds associated with Exam Room device icons. 


Can't find what you're looking for?

Feel free to submit a support ticket using the form below or call 385-350-0312.

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