SyncTimes Data Dashboards

The SyncTimes data dashboards can be a bit overwhelming at first. This article will explain the differences between the various reports.  

Landing Page: 

Using the link provided by SyncTimes, you will come to a landing page that looks something like this: 


Patient & Care Team Experience: 

  • The Patient & Care Team Experience dashboard measures patient experience and care team productivity. In this dashboard you will be able to analyze how long the average patient is in the exam room alone, with an MA, nurse, or Provider. You can also examine the amount of time a provider is spending with patients and how many patients are being seen per hour per provider.    

Exam Room Utilization: 

  • Use this dashboard to view the level that exam rooms are being utilized throughout the day. Average number of patients seen per hour and which rooms are available for additional scheduling are some of the perks of this report. 

System Utilization: 

  • System Utilization measures how much SyncTimes is being used by displaying the number of Icons used per patient and the number of times a staff member badges into a room per patient.  

Icons Report: 

  • The Icons Report is also a measure of system usage by displaying how many times each icon has been used in a specified time period. 

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