The Empty Hallway

The moment when the provider gets stuck holding the bag because there is no help available. 

The provider and patient decide on a simple plan, but when the provider steps out of the room, everyone is busy and no one is available to help.

What does the provider do? Leave a note on the door? Have the patient relay their own plan to the staff? Does the provider just stand there and wait? 

 

The SyncTimes Empty Hallway

The moment when the hallway is empty because the provider is in the next room. 

With SyncTimes, communicating the plan is simple. No writing a note, no waiting, no burdening the patient, no hunting around to find someone. Just tap and go. High demand is coupled with a high degree of control, and providers are doing what they are meant to do- spending time with their patients.

 

The Flowbuster

That point in the day when the team gets overwhelmed by an unplanned delay, and the waiting room fills up with unhappy patients.

Any clinical team will tell you that unplanned delays are the rule, not the exception.

Maybe the patient mentions chest pain when the provider's hand is on the door. Or the hospital followup visit for an ill patient is mistakenly scheduled in a 15 minute block. Or a Type I diabetic is out of insulin and their insurance has just changed their formulary. 

Any of these problems can tie up providers and staff, cause breakdowns in communication, which cause further delays and long wait times for patients.

 

The SyncTimes Flowbuster

That point in the day when there is nothing to do because a few appointment slots didn't get filled.

A well functioning team isn't thrown off the pace by these "flowbusters". Rather than get flustered and just start hacking away at tasks randomly, they step back, assess the situation, and develop a plan. They communicate with waiting patients, ensure the provider has what she needs, and get the next visit ready.  

With SyncTimes, team members know all their options just by glancing at a dedicated screen that is constantly updated with key tasks. "Stepping back" doesn't just happen when the going gets rough. It becomes second nature and the team does it for every clinical task, all day long!

The Frowny Face

The expression on the team member's face when they can't or shouldn't do what is being asked of them. 

When providers are forced to verbally communicate a plan, there is a good chance the team member they are talking with shouldn't do what they are asking.

Why? Every team member should be working at the top of their license. Nurses shouldn't be doing vitals unless there is no medical assistant. Medical assistants shouldn't be starting IVs, because even if they have the skill, they don't have the license.

When providers are forced to deal with this complexity, their time and talents are wasted. They might have to talk to 2 or 3 team members before getting it right- and that takes precious time away from patients.

 

The "I can do that" face

The expression on a team member's face when they are doing what they were hired and trained to do. 

With SyncTimes, tasks are displayed to the team, and the team members decide on their own who does what. Because no one knows what they are capable of better than oneself!