When the team gets overwhelmed by an unplanned delay and the waiting room fills up with unhappy patients.
In healthcare, unplanned delays are the rule, not the exception.
Maybe the patient mentions chest pain when the provider's hand is on the door. Or the hospital followup visit for an ill patient is mistakenly scheduled in a 15 minute block. Or a Type I diabetic is out of insulin and their insurance has just changed their formulary.
Any of these common problems can delay the schedule, tie up the teams resources, and cause breakdowns in communication- which result in further delays and long wait times for patients.
The SyncTimes Flowbuster
When there is nothing to do because all the patients are gone.
A well functioning team isn't thrown off the pace by the Flowbuster. Rather than get flustered and just start hacking away at tasks randomly, they step back, assess the situation, and develop a plan. They communicate with waiting patients, ensure the provider has what she needs, and get the next visit ready.
With SyncTimes, team members know all their options just by glancing at a dedicated screen that is constantly updated with key tasks. "Stepping back" doesn't just happen when the going gets rough. It becomes second nature and the team does it for every clinical task, all day long!